restoration1 of mohave county
Serving Kingman, Bullhead City, and Lake Havasu City

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Privacy Policy

Privacy Policy
We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Restoration 1, may collect from you, and how it is used. By using our website, www.restoration1.com, you are accepting the practices described in this policy.

Information Collection
We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use
We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing
We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links
This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent
By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 928-753-7000. P.O. Box 6246 Kingman, Az 86402. 


SMS Privacy Policy

COMMUNICATION VIA SMS AND MOBILE MESSAGING

By providing your mobile phone number to [Business Name] (“Business Name”), you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls, related to your use of our services, your account, transactional updates, or other service-related notifications. These communications may be sent via automated technology or manual dialing systems. Message frequency may vary based on your interaction with [Business Name]. Standard message and data rates may apply. Please contact your mobile carrier for details.

OPTING OUT

You may opt out of receiving SMS messages from [Business Name] at any time by replying “STOP” to any SMS you receive. Upon sending “STOP,” we will send a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages unless you opt in again.  You may also request to opt out by contacting us directly at the email address listed on this site. 

USE AND PROTECTION OF MOBILE INFORMATION 

Your mobile number and opt-in status will not be shared, sold, rented, or used for third-party marketing purposes. [Business Name] will only use your phone number in accordance with this Privacy Policy and for the specific services or communications you’ve consented to receive. 

CONSENT AND ACCEPTABLE USE

Providing your mobile phone number constitutes your agreement to receive communications as described above. Use of our messaging services is subject to our Acceptable Use Policy, which outlines requirements around consent, content restrictions, sender identification, and opt-out handling. You can view our Acceptable Use Policy below.

SMS Acceptable Use Policy

Acceptable Use Policy

This Acceptable Use Policy (the “Policy”) outlines the rules governing the use of messaging and communication services (“Services”) provided by [Business name] (Business Name,” “we,” “our,” or “us”). By using our Services, you agree to comply with this Policy. Failure to comply may result in suspension or termination of access to Services. 

Consent Requirements

Obtaining Consent:
You must obtain express consent from individuals before sending any SMS, MMS, or other electronic messages. This includes: 
  • A clear, affirmative opt-in (e.g., checking a box or submitting a web form).
  • Disclosure of the type and frequency of messages.
  • A link to this AUP and our Privacy Policy.
You must retain a record of consent, such as a timestamp or signed agreement. 

Sample Opt-In Language

“By checking this box, you consent to receive text messages from [Business Name] regarding your account and services. Up to 10 msgs/month. Msg & data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and Terms of Use.” 

Revocation of Consent (Opt-Out)

Users can revoke consent at any time by replying with standard opt-out keywords (e.g., “STOP”, “UNSUBSCRIBE”). One final message may confirm opt-out. No further messages may be sent without new consent. 

Identification

All outbound messages must clearly identify [Business Name] as the sender, unless they are part of an ongoing conversation initiated by the recipient. 

Message Content Restrictions

You may not use our Services to send or facilitate content that includes: 

Unsolicited or Spam Messages

  • Advertising or promotional messages without explicit user consent
  • Purchased phone lists or shared third-party consents

Illegal or Restricted Content

  • Child exploitation material
  • Hate speech or incitement to violence
  • High-risk financial services (e.g., payday loans, crypto schemes)
  • Debt relief or credit repair services
  • Cannabis, CBD, or other controlled substances
  • Prescription drugs without a license
  • Gambling or betting content
  • “Make-money-fast” or deceptive income claims

SHAFT Content

  • Sexually explicit material
  • Hate-based content
  • Alcohol promotions
  • Firearms and ammunition sales
  • Tobacco or vaping products

Fraudulent or Malicious Content

  • Phishing or impersonation
  • Malware, spyware, or viruses

Evasion and Abuse

You may not:
  • Use URL shorteners from shared public domains (e.g., Bit.ly)
  • Misspell keywords or evade detection filters intentionally
  • Send similar messages from multiple numbers (“snowshoeing”)
  • Alter headers or spoof sender identity

Frequency and Reconfirmation

If you send recurring messages, you must:
  • Inform users of the frequency
  • Include regular reminders about opt-out options
  • Reconfirm consent periodically as required by law

Enforcement

Violations of this Policy may result in:
  • Warning or temporary suspension
  • Termination of access to messaging services
  • Reporting to telecommunications carriers and regulatory bodies
We reserve the right to amend this Policy at any time. Continued use of the Services indicates acceptance of the most current version.

Privacy and Data Usage

We do not share SMS opt-in information with third parties for marketing purposes. Mobile numbers will only be used for the purposes explicitly consented to, in accordance with our Privacy Policy.  For questions about this Policy, contact us at the email address listed in the footer of this website.

SMS Terms & Conditions

These SMS Terms & Conditions govern the SMS/text messaging services (“Messaging Services”) provided by [Business Name], (“Business Name,” “we,” “our,” or “us”). By opting into our Messaging Services, you agree to these Terms. 

Brand Name

[Business Name]

Types of Messages You May Receive

By opting in, you may receive:
  • Appointment reminders
  • Account notifications
  • Product or service updates
  • Customer support communications
  • Promotional and marketing messages (only if consented to)

Message Frequency

Message frequency varies based on your interactions but will not exceed 15 messages per month unless otherwise specified at opt-in.

Message and Data Rates

Standard message and data rates may apply. Please contact your carrier for details.

Opt-Out Instructions

Text “STOP” to cancel at any time. You’ll receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

Customer Support

  • Text HELP for assistance
  • Email: Listed in the footer of this site
  • Call: Phone number listed in the footer of this site

Privacy & Data Use

Your number and opt-in information will never be sold or shared for third-party marketing. See our Privacy Policy for details.

Changes to Terms

These terms may be updated from time to time. Continued use of the Messaging Services after any changes constitutes your agreement to those changes.