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Water Damage Restoration FAQs

Water damage can cause serious problems throughout your entire home. The excess moisture can cause mold and mildew to grow. This fungus growth can contribute to health problems, including allergies, skin infections and diseases. It can even weaken and compromise the structure of a building. Water damage can warp wooden floors and ruin ceilings, while also causing problems with metal and cement materials.

While there are various levels of water damage, all require special kinds of treatment to ensure that your home or business is restored to a safe, healthy state.

Water damage restoration must be conducted with care, using specific procedures and safeguards. A restoration company will bring in heavy-duty equipment that can mitigate the effects of excess water and dry things out thoroughly. This process may also involve removing damaged parts of the structure. Because some damage is hidden, rely on professionals to get the job done right.

After the initial assessment, Restoration 1 will use the following steps to repair and control the water damage:

Step 1: Dry out the affected areas with large fans, wet vacuums, and pumps. All moist surfaces and carpets will be targeted.

Step 2: Pull up the carpet and padding that cannot be saved. While the team members at Restoration 1 do their best to salvage what they can, some parts of your home may need to be removed.

Step 3: Restore personal belongings. Restoration 1 will work to put all of your books, art, furniture, and other items back in their original places.

Step 4: Clean and dehumidify. To prevent the growth of mold, we will professionally sanitize and dry everything in the home or business.

Throughout each step of the process, at Restoration 1 we make protecting your home and keeping your family safe our number one priority.

Prices can vary depending on the severity of the damage and the amount of work involved in the restoration process.

Floods and water damage can be caused by a variety of problems. Some of the most common include:

  • Leaking dishwashers, washing machines, and pipes
  • Excess amounts of rain and drainage problems
  • Clogged sinks or toilets that overflow
  • Hidden moisture beneath your floors or in your walls
  • Cracked pipes due to severe weather or faulty plumbing

Absolutely – and more often than not, you won’t notice that water damage is occurring until the need for repairs has become very obvious! Signs of hidden water damage can be as subtle as an unpleasant odor, or slight staining on the walls and ceilings. You may also notice peeling paint, warped floors, or mold growth in the nooks and crannies of your home or business.

At the first signs of water damage, you should attempt to air out the property as much as possible. Turn on fans, open windows, and blast the AC if you have to. Hang up your rugs and cushions in a safe, dry location, then collect loose items that are at risk. Mop up as much standing water as you can, and try to keep the moisture from spreading.

As soon as you’ve made the situation somewhat stable, call in an experienced restoration service like Restoration 1. Our highly-trained technicians will bring advanced, heavy-duty equipment to start on your professional water damage treatment right away!

First things first: Research companies that are certified, licensed, and insured. It’s also smart to go with a company that can respond immediately to your water damage emergency – one that can also offer a 100-percent satisfaction guarantee! Call Restoration 1 so that our trained professionals can give you the prompt, effective service you need.

First, you should review your insurance policy to see if it covers water damage at all. For example, some policies may cover floods but not mold remediation, while others only handle sewer or drain backups. Find out what your policy covers specifically, so that you understand the terms before speaking with an agent. Because Restoration 1 has experience with all insurance companies, our team can help you navigate the sometimes complex claims process.

Second, make a detailed list of what has been damaged. You should write everything down, from the flooring to the bookshelf that wasn’t salvageable, and so on. You should also keep your receipts and other forms of evidence (including photos) that support your damage claims.

Finally, when you file the claim, it will probably take your company a few days to get back to you. In the meantime, do not begin any permanent repairs to your home. You’ll want to wait for permission to do so before spending money on the restoration process.

Although the best way to remove standing water is to call in a professional service like Restoration 1 to use heavy-duty equipment, you can attempt to remove some of the water on your own. Use buckets or a water pump to drain the area, then mop up the excess water on the floor.

Fire & Smoke Damage Restoration FAQs

After the fire is extinguished and everyone is accounted for, you need to call a restoration contractor to assess the damage, secure your property, and begin the restoration process. Restoration 1 of Mohave County responds 24/7 for fire damage emergencies and will be able to respond right away.

The amount of time required to clean and restore your property will depend greatly on the extent of the damage to your property. If significant repairs or rebuilding are necessary the process can take several months. If the fire only resulted in minor smoke damage, cleanup may only require a few hours. We will be able to provide an estimate after evaluating the damage.

We understand the temptation and desire to inspect the damage, but strongly recommend you do not enter the property and do not handle any smoke-damaged items until your property has been properly evaluated. It may be unsafe to enter, and you may end up causing permanent damage by improperly handling your items. 

In many cases involving a fire, items will need to be removed as part of the restoration process. If the items have not been damaged, they will be packed and stored in a secure location. Damaged items will be inventoried and restored before entering storage. Items damaged beyond repair will be documented and disposed of properly.

If your loss is not covered by insurance or you opt to not submit a claim, you will be responsible for all costs.

If your loss is covered by insurance and you submit a claim, you will be responsible for paying your insurance deductible.

The choice to file an insurance claim is a personal decision and you’ll want to weigh your options when making this decision. We recommend you discuss your options with your insurance agent to make the best decision for your situation.

Yes! We work with all insurance companies. An adjuster will be assigned to your claim, and we are happy to communicate directly with them on matters related to your property and your claim.

Many homeowners opt to update their home as part of the rebuilding process. We are happy to discuss your options with you further. 

Mold Remediation FAQs

Mildew has a gray color or shade and is easy to clean with household products. Mold is black or green, and can only be removed by a professional.

Mold has a raised surface and usually a black or green appearance.

The cost varies depending on how much it has spread and where it was discovered, along with the type of repairs that are required.

Mold can begin to spread within 24 hours once it forms and can start to grow at a rapid rate, which may make the property uninhabitable.

Mold presents a potential health threat. A professional will need to evaluate the property to determine if mold has grown and spread, then perform mold remediation.

Each situation is different, but mold can take a few days to a few weeks to remove.

While performing mold remediation, our technicians use professional equipment to detect where mold is hiding, which can often be in the walls and under the floors. Depending on its location, we may need to remove flooring or walls to reach and remove the mold.

Mold growth is detected with professional equipment and by inspecting under floors or in hidden areas.

Health issues caused by mold include skin irritation, sore throat, coughing, and nasal congestion.